FAQs

Ordering

Jewily accepts most major credit cards including Visa, MasterCard, American Express and Discover. We also accept PayPal.

Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please send email to support@jewily.com soon as possible and we will make every attempt to honor your request.

You will be charged at time of order placement.

Unfortunately no.

After placing your order, you will receive an order confirmation via email. If you do not receive this email and are unsure if your order went through, please contact us at support@jewily.com

Yes, we can ship your order to the USA. Please note that USA taxation rules will apply and estimated arrival times will differ. Please refer to our shipping FAQ’s for specifics on delivery estimates. Pricing on Jewily.com is in US dollars.

Your PayPal account will be charged based on the conversion rate to CAD for the date your order is billed. Any refunds issued will be refunded based on the conversion rate to CAD for the date your order is refunded.

Shipping

Once an order is placed, all in stock items will ship from our warehouse within 3-5 business days. During this “processing” time our warehouse is busy picking, packing and readying your order to be shipped. Once our carrier picks up your order, they make every attempt to deliver it within 10-14 business days.

  • We guarantee to process all orders within 3-5 business days from your order date.
  • During new product launches and the holiday season, we guarantee to process your order within 5 business days of your order date.
  • All orders submitted over the weekend will be processed the next business day, which is usually Monday.

We do not require a signature when we ship your package. However, the driver might decide to ask for a signature, which is at his or her discretion.

P.O. Boxes and Military APO/FPO/DPO addresses cannot receive guaranteed shipping.

If for any reason you are not satisfied with your order, you can return your item(s) to us for free – the shipping is on us! Once your return is processed you will be receiving a return shipping label via email to send your items back to our Distribution Center.

  • New Year’s Day
  • New Year’s Eve
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas

WANT TO ASK US SOMETHING?

Feel free to ask us anything, we will try to get back at you as soon as possible.
We also don’t like to wait.